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Lights Over America

shop@lightsoveramerica.events

Shipping Policy

Here’s your updated Lights Over America Shipping Policy with the lost/damaged section removed and the tracking + signature confirmation requirement added:

Shipping Policy

Processing Time All orders are processed within 3–5 business days (excluding weekends and holidays). During peak seasons or event weeks, processing times may be slightly delayed. You will receive a confirmation email once your order has shipped. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery timeframes:

Standard Shipping (U.S.): 5–10 business days
Expedited Shipping (U.S.): 2–4 business days
International Shipping: 10–20 business days (customs may affect delivery times)

Delivery timeframes begin once your order has been processed and shipped. Order Tracking & Delivery Confirmation All orders are shipped with tracking information and signature confirmation required upon delivery to ensure safe receipt. Once your order ships, you’ll receive an email with your tracking number. Please note that tracking updates may take 24–48 hours after your package leaves our facility. Shipping Delays While we work hard to meet expected delivery times, Lights Over America is not responsible for delays caused by carriers, weather, or customs clearance. Incorrect Addresses Please confirm your shipping details carefully before placing your order. Orders returned due to incorrect addresses may incur additional shipping fees for reshipment. Festival Pickup (when available) For select events, we may offer on-site festival pickup for pre-ordered merchandise. Pickup locations, times, and requirements will be announced before each event. Breakables will be delivered at the physical event so it doesn't get damaged.

Refund Policy

No Refund Policy

All sales made through Lights Over America are final. We do not offer refunds for any reason, including but not limited to:

Change of mind or personal circumstances
Event rescheduling or postponement
Shipping delays caused by carriers or weather
Missed festival attendance

Merchandise and ticket sales directly support our nationwide events, artists, and production teams — once an order is placed, all funds are immediately allocated to event operations and fulfillment. If a product arrives different from what you ordered or if the wrong shirt size was sent, you may be eligible for an exchange at the festival booth only (see our Returns & Exchanges Policy). By completing your purchase, you acknowledge and agree to this no refund policy. Thank you for supporting Lights Over America and helping us keep the sky glowing bright. 🌙

Cancellation / Return / Exchange Policy

Returns & Exchanges Policy At Lights Over America, every item is made and shipped with care to celebrate the glow and spirit of our festivals. Because our merchandise is event-based and often limited edition, all sales are final. We do not accept returns, exchanges, cancellations, or refunds on any online or shipped orders. Please review your order details carefully before completing your purchase. Festival Exchanges (When Applicable) Exchanges are only available in person at the festival merchandise booth, and only if the incorrect shirt size was sentin your pre-order. To qualify:

You must present your original order confirmation.
The item must be unworn, unwashed, and in new condition.
The correct size must be available at the event booth at the time of exchange.

No other returns or exchanges will be accepted on-site or after the event. Thank you for understanding — our policies help ensure that every guest receives the highest quality experience and that our limited-edition items remain special to each festival.